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SHIPPING POLICY

Shipping Policy for Al Samha

1. Processing Time

  • All orders are processed within 5 business days of receiving your payment. Orders are only processed during business hours (Monday to Friday, excluding holidays).

  • Once your order is processed, you will receive a confirmation email with shipping details and tracking information (if applicable).

2. Shipping Methods and Costs

  • We offer various shipping methods, and the options available will depend on your delivery address.

  • Shipping costs will be calculated at checkout based on your location, the size of your order, and the shipping method you choose.

3. Delivery Times

  • Standard shipping typically takes [X]–[Y] business days depending on your location.

  • Express or expedited shipping options may be available for quicker delivery.

  • Please note that delivery times may vary due to factors like weather, holidays, or issues with the courier service.

4. International Shipping

  • We currently offer international shipping to select countries. International shipping times and costs vary based on the destination.

  • Please be aware that international orders may be subject to customs fees, taxes, and duties. These charges are the responsibility of the customer and are not included in the shipping cost at checkout.

5. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email (if available). You can use this number to track the status of your order through the shipping carrier’s website.

6. Shipping Delays

  • While we strive to ensure timely delivery, there may be occasional delays due to circumstances beyond our control (e.g., weather, holidays, or courier issues).

  • If your order is delayed, please contact our customer service team at [your contact email/phone], and we’ll do our best to assist you.

7. Incorrect or Missing Shipping Information

  • It is the customer's responsibility to provide accurate and complete shipping information when placing an order. Al Samha is not responsible for delays or undelivered packages due to incorrect or incomplete address details.

  • If you notice an error in your shipping address, please contact us immediately to make the correction before your order ships.

8. Lost or Damaged Items

  • Al Samha is not responsible for lost or damaged items during transit. However, we will work with you and the carrier to resolve any issues as quickly as possible.

  • If your package is lost or damaged, please contact us within 2 days of receiving your tracking information, and we will assist in filing a claim with the carrier.

9. Returns Due to Shipping Issues

  • If there’s an issue with the delivery (wrong item or damaged product), please reach out to us as soon as possible, and we will arrange for a return, replacement, or refund according to our return policy.

10. Address Changes After Shipment

  • Once an order has been shipped, we are unable to change the delivery address. If the address is incorrect, we may be able to re-route the package at the customer’s expense, depending on the carrier's policy.

11. Contact Us If you have any questions or need assistance with shipping, please don’t hesitate to reach out to our customer service team: info@samhaboutique.com

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